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The refund window and cancellation terms are a business decision, not a drafting one. Read them and change them to what you will actually honour.
Refund & Cancellation Policy
Last updated 18 August 2026
This policy covers programmes bought from [REGISTERED BUSINESS NAME] through growingyoung.in. It forms part of our Terms & Conditions.
The short version. The introductory call is free — cancel it any time, for any reason. Once a paid programme starts you have 7 days to change your mind and get your money back, minus anything already spent on your behalf (lab tests, for instance). After that we refund the part of the programme you have not yet used.
1. The introductory call
Free. Cancel or reschedule whenever you like by replying on WhatsApp or writing to [SUPPORT EMAIL]. We ask for a few hours' notice as a courtesy so the slot can go to someone else, but nothing is charged either way.
2. Changing your mind about a paid programme
If you tell us within 7 days of your programme starting that you want to stop, we refund what you paid, less:
- money already spent on your behalf that cannot be recovered — most commonly lab tests that have been booked or conducted; and
- the value of one-to-one consultations already delivered, charged at our standard single-session rate.
If neither of those applies, you get the full amount back.
3. After the first 7 days
Programmes are bought as a block of time, so we refund on a pro-rata basis: the fee divided by the length of the programme, multiplied by the days remaining, less any lab tests or third-party costs already incurred. We do this because charging someone in full for months they will not use is not a business we want to run.
4. What we cannot refund
- Lab tests and diagnostics that have been conducted — the laboratory has done the work and been paid.
- Consultations you did not attend and did not cancel with reasonable notice.
- Programmes that have run to completion.
5. Missed and rescheduled sessions
Life happens. Tell us at least 12 hours before a scheduled session and we will move it at no cost. Sessions missed without notice are treated as delivered, though we will always look at genuine emergencies on their merits.
6. If we cancel
If we end your programme for any reason other than abusive behaviour, you receive a full refund of the unused portion, with no deductions.
7. How to ask
Write to [SUPPORT EMAIL] from the email address you signed up with, or message [SUPPORT PHONE / WHATSAPP] on WhatsApp. Tell us your name and roughly why — the reason is not a condition of the refund, it just helps us get better.
- We acknowledge within 2 working days.
- Approved refunds are processed within 7 working days.
- Money goes back to the account or card you paid from. Your bank may take a few more days to show it.
8. Disagreements
If you think we have got this wrong, write to [NAME OF GRIEVANCE OFFICER] at [SUPPORT EMAIL]. We would far rather sort it out directly than have you take it further.
9. Contact
[REGISTERED BUSINESS NAME]
[REGISTERED ADDRESS, CITY, STATE, PIN]
[SUPPORT EMAIL] · [SUPPORT PHONE / WHATSAPP]